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Microsoft-prevalence-based analysis of the File Detection Test

This Microsoft-prevalence-based analysis report is supplementary to AV-Comparatives’ main report, already published, of the March 2016 File-Detection Test. No additional testing has been performed; rather, the existing test result have been re-analysed from a different perspective, to consider what impact the missed samples are likely to have on customers, according to telemetry data of Microsoft.

Microsoft commissioned this supplementary report. In this report, customer impact is measured according to prevalence. Essentially, some malware samples pose a greater threat to the average user than others, because they are more widespread. An impact heatmap can be found on https://impact.av-comparatives.org

More information can be read also in this Microsoft blog post.

Support Test 2016

Given the numerous risks to be found on the Internet today, effective antimalware software is essential when going online. If a user is unable to install or activate their security program, or it is not working as expected, rapid help from an expert is called for. Arguably the quickest way of getting assistance is to pick up the phone and speak to one of the manufacturer’s support agents. The aim of Support Tests is to assess how quickly and effectively the vendor’s support services cope with typical questions.

You can find the evaluation reports for the phone support in UK and Germany here.

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